Purchase Policy

This Purchase Policy governs all transactions, subscriptions, and billing matters relating to Pulse1 Enterprise software, APIs, and clinical integrations. By purchasing a subscription, you agree to the conditions outlined below.

1. Subscription Plans & Billing Cycle

Our services are primarily offered on a B2B SaaS (Software as a Service) subscription model. Billing cycles are offered on a monthly or annual basis, as specified in your enterprise contract or sign-up agreement. Payment is required in advance for the upcoming billing cycle. All listed fees are strictly exclusive of applicable taxes unless stated otherwise.

2. Implementation and Setup Fees

Depending on your organization's size, legacy EHR migrations may carry one-time, non-refundable setup and data migration fees. These fees cover dedicated engineering hours and are billed upfront before the commencement of the integration.

3. Refunds and Cancellations

You may cancel your subscription at any time prior to the end of your current billing cycle. However, we do not provide pro-rated refunds for cancellations made mid-cycle. If a technical defect renders the platform entirely inaccessible for more than 72 hours, governed under our SLA (Service Level Agreement), partial SLA credits may be applied to your account.

4. Late Payments and Suspension

Failure to settle invoices within 15 days of the due date may result in a temporary suspension of access to the Pulse1 dashboard for non-critical administrative functions. Pulse1 will never restrict patient access or emergency clinical records due to billing disputes.

5. Price Modifications

Pulse1 reserves the right to modify subscription pricing. Current customers will receive a minimum of 60 days advance written notice prior to any price change taking effect on their ensuing renewal period.